May 2024
Welcome to your latest update on the communal cleaning service!
Now that the warmer weather is here, the cleaners are focusing on deep cleaning the floors. This is one of the duties they must carry out every three months as part of their standard service. You can read more about what their visits include in our communal standards.
Making sure the service meetings our standard is important. To do this, we:
- have regular meetings with the contractor so we can tackle any emerging issues and keep you informed early on
- monitor visits, including carrying out spot checks.
Your feedback helps us keep things on track. You can see exactly when the cleaners will be visiting and what tasks they'll be completing online at: thrivehomes.org.uk/my-home-info. We’re currently updating the calendars for this year and we’ll let you know once they are ready to view.
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Bin areas
The cleaners are also focusing on bin areas to make sure these are kept clean and clear. We know these can be dark and dingy places, so it’s important to make sure you dispose of your rubbish correctly as a way of making sure the area is accessible for your neighbours to use.
Please help us to do this by:
- letting us know about any overflowing bins or missed collections
- disposing of large and bulky items at your local recycling centre. You can find the closes one to your homes here
- Breaking down cardboard boxes before putting them in the correct bin (or down the chute, if your building has one)
- Never leaving rubbish outside of your property or in communal areas.
Find out more about how to keep your bin store or bin chute clear and safe.
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Have a say
Our session to reshape the future of our cleaning and grounds maintenance service has been rescheduled
In summer, we’ll be working with customers to understand what’s important to you as part of these services.
If you’re interested in being part of this, sign up to be a Thrive Customer Voice member to be the first to hear about how and when you can get involved.
Become a Thrive Customer Voice member!
We're always happy to hear from you, so if you have feedback to share with us head to: thrivehomes.org.uk/feedback
Adrian Anstee
Senior Estates Officer