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Customer Relations – Sustainment & Intervention

Closing Date: 18/12/2019

Full time | Salary – £30,243 – £31,889

 Would you like to take on a role that allows you to take ownership of your work, be creative in your approach and get rewarded for your contribution and commitment?

This is a fantastic opportunity to work alongside a team of passionate, committed professionals.

About the Role

This role will be measured on your effectiveness and performance in providing a customer-focused, comprehensive service to our customers.

You will be responsible for managing anti-social behaviour cases, working with customers to sustain their tenancies, alongside maintaining a close working relationship with key partners.
Outcomes will be measured against agreed targets and objectives that reflects our vision & values, statutory requirements and best practice, aligned to our strategic objectives.

The successful candidate will be able to easily engage with customers and manage their expectations.
They will be required to provide advice and support for housing management and customer service delivery and engage with people in different areas of the business.
You should have excellent customer service skills, attention to detail, good time-management and be able to work to strict deadlines. The role is based within a busy team delivering a front-line service.

Essential skills

GCSE (or equivalent) grades A-C to include Maths & English

Full Driving Licence and use of a vehicle

Desirable Skills

Housing management qualification or through experience

CIH qualification

Experience in managing complex tenancy issues (ASB, Breach, Sustainment and Interventions, complaints etc.) including investigation and resolution.

Interview date – Monday 6th January 2020

Apply Now

  • Accepted file types: pdf.
    To send your details in another format please send by email to recruitment@thrivehomes.org.uk
  • Accepted file types: pdf.
    To send your details in another format please send by email to recruitment@thrivehomes.org.uk

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