Online reporting

If you require a household repair, there are a number of ways to request an appointment:

Direct Debit

myThrive app – upload photographs and select an appointment date that suits you. Available on Google Play or the App Store.


Housing Benefit

Freephone 0800 917 6077 during office hours (8am – 5.30pm Monday to Friday).

Alternatively, you can fill in the form below and we’ll be in touch within 72 working hours.

If you require an emergency repair, please call us on 0800 917 6077.

  • Enter your rent reference number or enter your full address.

All information entered into the form above is sent via email to Thrive Homes in order for us to deal with your request. In compliance with data protection legislation, none of this data is held on our website.