Thank you to our Thrive Customer Voice members who have helped us shape this report for another year running.
Following feedback from our members we have shared additional information about property improvements, customer satisfaction and complaints performance. You can also read about all the improvements we've made to our services over the year, how we're keeping your home safe and more.
We hope you find this report useful. Once you've had a read, please remember to let us know what you think!
79.6% of customers felt they were treated with respect
450 homes checked to make sure their loft insulation met standards
71.7% of customers were satisfied with the repairs service
77% of customers feel they have a safe and secure home
100% of heat, smoke and carbon monoxide alarms checked