Complaints

We are currently experiencing a high level of calls

To keep our phone lines available for those who can’t get online and for emergencies, please use our digital services whenever you can.

Email us at: enquiries@thrivehomes.org.uk

Speak to us via live chat

Let us know about something that has gone wrong or a service that has fallen below our standards.

Learn about the way we'll handle your complaint fairly and respectfully.

Find out about the ways we're using your input to shape our services.

Our complaints policy provides more information on Thrive's approach to handling complaints.