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Tenant Satisfaction Measures

April - June 2023, including our Year to Date (YTD)* results.

About these results

Results

About these results

These satisfaction measures relate to customers living in our low cost rented accommodation. If you're a shared owner, we'll publish our results annually due to the sample size we survey.

Thrive is a member of Vantage Customer First Club and our results are compared to approximately 20 other landlords that are part of this group.
*YTD (Year to Date) is the period of time from the first day of the financial year (April 1st 2023) up to the current date.
06 09 2023 Thrive 442

Results

70%

of customers  are satisfied with the service provided by their landlord.

Compared to 67% for other landlords.

Year to Date = 71%

73%

of customers are satisfied with the repairs service.

Compared to 74% for other landlords.

Year to Date = 73%

63%

of customers are satisfied with the time taken to complete a repair

Compared to 67% for other landlords.

Year to Date = 65%

67%

of customers are satisfied that their landlord provides a home that is well maintained.

Compared to 72% for other landlords.

Year to Date = 69%

77%

of customers are satisfied that their landlord provides a home that is safe.

Compared to 78% for other landlords.

Year to Date = 77%

64%

of customers satisfied that their landlord listens to their views and acts upon them. 

Compared to 59% for other landlords. 

Year to Date = 61%

78%

of customers are satisfied that their landlord keeps them informed about things that matter to them.

Compared to 69% for other landlords.

Year to Date = 73%

76%

of customers agree that their landlord treats them fairly and with respect.

Compared to 74% for other landlords.

Year to Date = 77%

40%

of customers are satisfied with their landlords approach to complaints handling. 

Compared to 39% for other landlords.

Year to Date = 39%

68%

of customers are satisfied that their landlord keeps communal areas clean and well-maintained.

Compared to 63% for other landlords.

Year to Date = 60%

65%

of customers are satisfied that their landlord makes a positive contribution to their neighbourhood.

Compared to 60% for other landlords.

Year to Date = 62%

69%

of customers are satisfied with their landlords approach to handling anti-social behaviour.

Compared to 58% for other landlords.

Year to Date = 62%

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