We are currently experiencing a high level of calls

To keep our phone lines available for those who can’t get online and for emergencies, please use our digital services whenever you can.

Email us at: enquiries@thrivehomes.org.uk

Speak to us via live chat

Upload a video of your fire door below

 

Please make sure the video shows us both sides of the door and that it has:

  • at least three fixed and functioning hinges
  • no cracks or gaps bigger than 4mm around the frame
  • it opens and closes without sticking
  • the door closer is fully attached
  • the brush-like strips around the door are fully attached
  • all original parts such as the letterbox and spy-hole are in place.

If you have any problems submitting this form, please contact fire@thrivehomes.org.uk