Our approach to keeping you safe in your home

So you can easily access the latest safety updates and information about your flat block on demand, we’ve developed a building safety pack for your building.

Locate your building's safety information pack now!

If we plan to change the management of your building or works are required to meet building and/or fire safety requirements, we will always notify you at the earliest opportunity.

Here's how you can expect to hear from us:

1. You will receive written communications detailing the requirements – a copy of this will be available on the myThrive hub.
   
   Where a change is considered an immediate health and safety risk to life or compromises the structure of the building, we'll visit you in person. Otherwise;
   
   
2. You can comment or challenge the required changes and can do so in the following ways:
   • email: enquiries@thrivehomes.org.uk or fire@thrivehomes.org.uk 
   • speak to a member of the team at: thrivehomes.org.uk/talktous
   • call 0800 917 6077
3. If we don't hear from you, we will contact you using your preferred communication method to tell you about the next steps for the upcoming changes (for example, when the works will commence). If no preference is recorded, we'll contact you by email.

You are always invited to input on any proposed changes until works commence and can ask questions and give feedback at any point in the process too - just contact us in the usual ways.

Leaseholders will be consulted with about any changes under Section 20 legislation. Click here to find out more.

There are a variety of ways you can access information and our latest updates including on:

• our website – our website is equipped with the latest building and fire safety advice, including evacuation procedures and other helpful resources
• the myThrive hub – to request and view building safety documentation (such as recent communications or compliance certificates) relating to your home
• Facebook – we regularly post out useful tips and reminders about building and fire safety.

If you need a hard copy of any safety information relating to your block, please get in touch.

*Further information is provided upon request and can take up to four weeks to provide depending on the detail required.

Each year, we develop a communications calendar to make sure you receive important information in a variety of ways throughout the year. Building and fire safety is always a feature.

As a minimum and on a yearly basis, you can expect to receive the following communications which include building and fire safety as a topic:

• four email newsletters (when you have provided us with your email address and do not unsubscribe from our mailing list - if you need to update either of these records, visit: thrivehomes.org.uk/updates
• two to four postal communications.

Building and fire safety topics featured in the above direct communications could include:

• reminders of the fire evacuation procedure
• top tips throughout the year, for example fire safety at Christmas
• advice and information – for example, how to test your smoke and carbon monoxide alarms
• reminders of customer responsibilities and what Thrive does to keep buildings and customers safe.

If there's anything you'd like to hear more about, please let our building safety team know at: thrivehomes.org.uk/safetyteam

We will write to you when we need access to carry out inspections, safety checks or servicing, for example your gas safety check.

We want our conversations to be two-way, to make sure you can have your say and be heard. 

Shaped together with customers, there are a number of ways for you to get involved and you can find out more about this by clicking here.

The following are some of the ways you can hear about and give input about anything relating to your home or relationship with Thrive, including fire and building safety:

Inspections 

If you live in a flat block, you can expect a quarterly inspection of all communal areas to take place – for buildings above seven storeys inspections will take place monthly.

We'd love to meet you on site to answer any questions or inspect anything in particular with you. To arrange this, simply get in touch with our building safety team at thrivehomes.org.uk/safetyteam or contact us in your usual way!

Giving feedback

Your feedback is one of the ways we can ensure the safety of your building, so whether it's good or bad news, we want to hear from you! The easiest way to give feedback is on our website thrivehomes.org.uk/give-feedback.

You can also give feedback to us over the phone, in person or by writing to us.

We use all findings to improve our services, and we especially want to hear from you if you have any feedback or suggestions to do with the safety of your building.

Home Plan visits for tenants 

If you're a tenant, you'll receive an annual home plan visit as a way of seeing how things are going at home and take a look at the condition of the property. This is an opportunity for us to talk about building or fire safety in your building, and for you to ask questions and have an input on any safety related matters.

Chatting to us at our annual events for buildings seven storeys or above

These events are for you to access important updates and answer any questions or concerns about your building. We will contact you with details of these events (these could be held digitally), and you can find out if there are any upcoming events in your area on your building and estate page at: thrivehomes.org.uk/my-home-info