A rent increase will apply from April 2025...

In line with government guidance, rents increase by September’s CPI + 1%. This year this works out to be 2.7%.

If you pay service charges, these will also change in line with the cost of providing the services where you live.

More information about how this is calculated and charged can be found at the bottom of this page, or by clicking here.

We will write to you with your rent and service charge amounts, including the frequency you must pay in February 2025.

As products and services in the UK get more expensive, so do our costs. The increase in your rent is to make sure we can continue to provide the same level of services to your home that meet our standards as published in the Thrive Deal.

In 2023/24, we spent £6.82million improving our homes compared to £5.1million in the previous year. You can find out about the upgrades we carried out in our Annual Report at thrivehomes.org.uk/annualreport 

Even though our rents will increase by 2.7%, this is still lower than the rise in costs that we faced last year. Below are some examples:

	2021	2022	2023	2024	% increase
A replacement kitchen	£5012.47	£5525.66	£5910.87	£6,501.96	10.00%
A new bathroom suite	£2500	£3210.00	£3583.80	£3,942.18	10.00%
Replacing a gas boiler	£1610.85	£1771.94	£1771.94	£2,607.57	47.16%

*Based on averages excluding VAT.  

This year we plan to continue fitting new kitchens, bathrooms, insulation and more to our homes.

With more rises expected, all upgrades are prioritised for homes that need it to stay safe and well maintained. That’s why we make every visit count and check on the status of your home during routine appointments. Every five years you will receive a Stock Condition Survey, which helps us plan and spend our money wisely. If we contact you with one of these appointments, please let us know if you need to change it.

We know it can be tricky finding time to be at home for multiple appointments, so we use all opportunities to see how things are going with you and your home. Read more here... 

Yes, service charges change each year to cover the cost of providing services for your building and estate.

We will inform customers of any changes to the amount due for service charges by the end of February 2025. 

You can find out more and watch a video about the way we calculate and apply service charges at: thrivehomes.org.uk/servicecharges

If you have a digital tenancy, then yes. Customers on digital tenancies must be four weeks in credit at all times and will be advised of this in their rent increase letter.

Where your rent increases, we will arrange to collect a one-off payment from you in April 2025 to keep your account in four weeks credit of the new rent amount. The additional payment will be on top of your new rent amount.

The one-off payment amount will depend on the amount of your rent increase.

From May 2025 onward, your basic direct debit instalments will be for your new rent amount only. 

Yes. You will need to update your journal to inform Universal Credit of the new rent amount after 7th April 2025. Universal Credit cannot accept this information in advance.

If you think you may have difficulty in paying your rent at any time, support is available. Please click here to access our latest advice and support.

No. We will tell your Local Authority what your new rent and service charge payments will be so they can re-assess your claim.

If you think you may have difficulty in paying your rent at any time, support is available. Please click here to access our latest advice and support.

No. We can adjust your direct debit payment automatically, so there is nothing you need to do. Please refer to your rent increase letter for further information. Every time your Direct Debit is updated by Thrive, you will automatically receive a letter from Allpay notifying you of this change before it happens.

Please contact us immediately if you are having difficulty managing your payments or need additional support, and we will do all we can to help.

If you need some support and you’re not sure where to turn, we can show you the way to access:

• impartial independent financial advice
• mental health support services
• family support services
• adult support needs services
• domestic violence advice and support.

Find out more at thrivehomes.org.uk/wellbeing or speak to us confidentially on 0800 917 6077.

If you or someone you know is in danger and in need of help, immediately call 999 or the Samaritans on 116 123.

No, your rent increase is in line with government guidance and not subject to change.

Thrive Homes is committed to providing quality services that are fair to everyone. However, sometimes things can go wrong, and we need to know if your experience has fallen below our standards as set out in the Thrive Deal.

If you would like to submit a complaint about the quality of services you have received, head to thrivehomes.org.uk/complaints or contact us in your usual way.

Please tell us about issues as soon as they happen so we can put things right as soon as possible. If your complaint is about something that happened over 12 months ago, we may not be able to accept it. You can find out more about what is and isn’t considered a complaint at thrivehomes.org.uk/complaints

The best way to get in touch is by:

• Live chat - talk to us within office hours by clicking here.
• Email - enquiries@thrivehomes.org.uk

Your total rent payments for the year will be split across 48 weeks.

Here’s an example…

Miss Tanner’s rent is £100 per week. As of 7th April 2025, her weekly rent amount will increase by 2.7% to £102.70 (excluding service charges).

If you pay weekly, you will pay 48 weekly payments. If you pay monthly, your payments will be your weekly rent x 4, which will factor in the payment free weeks.

Please note rent payments are due in advance as per your tenancy.

Rent will be charged to your account for 52 weeks for the new financial year starting from Monday 7th April 2025.

Here’s an example…

Mr Smith’s rent is £100 per week. As of 7th April 2025, his weekly rent amount will increase by 2.7% to £102.70 (excluding service charges).

If you pay weekly, you will pay 52 weekly payments. If you pay monthly, your payments will be calculated as your weekly rent x 52, divided by 12.

Please note rent payments are due in advance as per your tenancy.