Money help

People on low incomes may be able to get Housing Benefit, Discretionary Housing Payments and Council Tax Support from your local authority.

All schemes will depend on your current circumstances. To locate your local authority and find out more visit: https://www.gov.uk/find-local-council

If you are not working or on a low income you may be entitled to benefits, depending on your household circumstances. You can check what you may be able to claim at www.entitledto.co.uk 

You may also be entitled to help with your energy costs. Find out more at simpleenergyadvice.org.uk or call 0800 444 202.

From time to time we work with partners who can provide financial support to our customers. If you are struggling to make payments, please speak to us.

If you have been sanctioned by your benefit provider, you may be able to request a hardship payment from the Jobcentre. Hardship payments are not always paid immediately, and they're not available for everyone.

Hardship payments of Universal Credit need to be paid back (a loan), but hardship payments of Job Seekers Allowance or Employment Support Allowance do not (not a loan).

Find out more

Some local authorities offer Hardship Payment Schemes. To locate your local authority go to: https://www.gov.uk/find-local-council

From time to time we work with partners who can provide financial support to our customers. If you are struggling to make payments, please speak to us.

You can challenge a benefit decision if your benefit has been stopped, sanctioned, reduced, refused or overpaid. Most benefit decisions need to be challenged within one month.

Find out more 

People on low incomes may be able to get Housing Benefit, Discretionary Housing Payments and Council Tax Support from your local authority.

All schemes will depend on your current circumstances. To locate your local authority and find out more visit: https://www.gov.uk/find-local-council

If you have made a new claim for benefits and are in financial hardship while you wait for your first payment, you may be able to get an advance to afford things like rent or food.

It's important to get advice before taking out an advance. Benefit advances must be paid back, and the money will be taken from your future benefit payments (a loan).

Find out more 

People on low incomes may be able to get Housing Benefit, Discretionary Housing Payments and Council Tax Support from your local authority.

All schemes will depend on your current circumstances. To locate your local authority and find out more visit: https://www.gov.uk/find-local-council

If you are not working or on a low income you may be entitled to benefits, depending on your household circumstances. You can check what you may be able to claim at www.entitledto.co.uk 

You may also be entitled to help with your energy costs. Find out more at simpleenergyadvice.org.uk or call 0800 444 202.

From time to time we work with partners who can provide financial support to our customers. If you are struggling to make payments, please speak to us.

Debt can happen to anyone. Free advice and support can help you find ways to manage your debts and reduce how much you pay each month.

We partner with the Citizens Advice Service to provide fast tracked independent money advice to our customers free of charge.

To access this service, get in touch with us by:

• Live chat - speak to us in office hours
• Leave us a message - we'll reply to you as soon as we're back online

If you have had a change of circumstances in your family and are unable to provide for yourself, you may be eligible for Universal Credit. To find out more, click here.

People on low incomes may be able to get Housing Benefit, Discretionary Housing Payments and Council Tax Support from your local authority.

All schemes will depend on your current circumstances. To locate your local authority and find out more visit: https://www.gov.uk/find-local-council

If you are not working or on a low income you may be entitled to benefits, depending on your household circumstances. You can check what you may be able to claim at www.entitledto.co.uk 

You may also be entitled to help with your energy costs. Find out more at simpleenergyadvice.org.uk or call 0800 444 202.

From time to time we work with partners who can provide financial support to our customers. If you are struggling to make payments, please speak to us.

If you are struggling and unable to provide for yourself or your family, there are local organisations that can help. To find your local foodbank visit: www.trusselltrust.org/get-help/find-a-foodbank/

It's important that if you require a loan, you go to the right people who can help and avoid loan sharks.

If you are facing hardship, make sure you approach a qualified credit union for help and to avoid extortionate interest rates. You can find your local credit union here.

We work with a local charity who provide upcycled furniture to the local community and as a Thrive customer you will receive a 50% discount. Find out more at: www.9livesfurniture.org.uk