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To keep our phone lines available for those who can’t get online and for emergencies, please use our digital services whenever you can.

Email us at: enquiries@thrivehomes.org.uk

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Customer Measures

How we check we are delivering against our service standards.

We measure our success by asking customers to complete surveys. We also carry out estate inspections to oversee contracts and communal repairs.

Together with other insights, feedback on our measures is used to identify areas or services for review with Thrive Customer Voice members.

Broken down into the following categories, this is what we are trying to measure when we ask for your feedback.

Other information you may find useful