Frequently Asked Questions

HomePlan® is an visit where we have a chat about how things are going with you and your family and look at the condition of your home. 

HomePlan has benefits for both you and Thrive by providing an opportunity to highlight any issues that need to be fixed and to get an up to date record of the property’s condition and any upcoming required works.

Most of the time, we’ll check in with you during routine appointments.

If we haven’t visited you or heard from you in a while, we’ll arrange a HomePlan visit to check in.

These visits enable us to look at the condition of your home, check your account details are up to date and arrange any support that you might need. They strengthen our relationship with you and make sure your home is safe and well maintained by arranging any necessary repairs.

HomePlan visits last about an hour and involve a friendly conversation about you and how things are going in your home as well as an inspection of the condition of the property. 

Before we attend, we’ll arrange a telephone call so we can check your details are correct and have a chat about anything you might want to discuss during our visit.

When we arrive a member of the team will take a look at the condition of your home. This will involve inspecting the whole property so we can complete an inventory and take photos for our records. Once the visit is complete, we'll share a copy of the inventory with you. 

During our visit, we will identify repairs and schedule them too so we can fix them before they become a bigger problem.

Every five years, as part of your Home Plan visit, we aim to carry out a stock condition survey. This is where we take an even deeper look at the condition of your home and plan future works such as kitchen and bathroom upgrades. 

We'll also collect meter readings so that we can make sure your home is performing at the energy standard we'd expect. Where this isn't the case, meter readings can help us understand what steps we need to take in order to improve the energy efficiency of your home.

We will ask you a series of questions about you and the people living in your home. This includes asking for your up to date contact details and a few equality and diversity questions about anyone living in the property. We use this information to ensure fairness across our services.

During the visit we will ask to take a copy of the lead or joint tenant's ID for our records - a valid UK driving licence or passport is generally accepted.

Our team are well equipped with knowledge and advice to provide you with any support you require - so it's always a good idea to have a list of questions ready for our team to assist you. 

HomePlan is our way of making sure your home remains safe and well maintained and that everything is going okay at home for you. By carrying out an annual visit we can identify issues - no matter how big or small - and fix them before they become bigger problems to resolve. 

Just get in touch and one of our friendly team members will contact you to arrange a suitable time. The easiest way to do this is by clicking below.

Request a HomePlan visit

HomePlan visits are there to keep you, your family, and your home safe. It’s up to us to make sure this happens by checking in with you every so often.

Your tenancy agreement does state that you need to grant us access to your home, so we do ask that you allow us to attend as required.

If you continually ignore our requests, then we may assume that you are no longer living at that address and will follow our abandonment procedure.