Hello and welcome Thrive’s latest updates
The new service charge period has started and our Estates and Facilities team is already hard at work making sure our contractors provide you with the service you pay for.
During this newsletter you can access the latest on our services. Getting it right is important, and we can achieve this together. Please keep giving feedback on services throughout the year so we can make sure things stay on track.
We're proud to share that 50% of households are now part of Thrive Customer Voice, which allowed 698 customers to influence our services last year. This is an essential way to create positive change, so if you're not already involved, we would love to have you on board. You can find out about upcoming activities below.
In the coming year, we will continue to monitor communal gas and electricity pricing closely to ensure that we get you the best deal. We'll also pay special attention to areas where you've suggested we can do better such as choosing a new cleaning contractor.
Best regards,
Jo Barrett
Executive Director Operations
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Tailor our services to your needs!
Many of our customers have shared information about themselves and their household so we can customise our services to provide things like language translation or assistance for those with disabilities or vulnerabilities
It's quick and easy to do. Visit thrivehomes.org.uk/my-info or click the button below.Want to know how we use your information? Find out more here.
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Prize draw winners revealed!
10 lucky tenants have just bagged a share of £2,000! Find out who they are and how you can enter next time.
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Listening and acting on your views
Hear about how we are:
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how we're reviewing our anti-social behaviour policy to ensure best practice
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new cleaners and equipment to improve the standard of your cleaning service
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reviewing the information new homeowners receive to make sure they are kept informed from day one
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and more!
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- Complete a survey to tell us how we can bring your attention to important safety communications.
- Join us in person for a cuppa and a cake to learn about the way we manage damp and mould and influence our process.
- Take part in a focus group to share what's important to you when it comes to our cleaning service
- Fill in a survey to share your thoughts about our repairs timescales.
- Attend a workshop to learn about the ways we contribute to the environment and tell us what you think.
thrivehomes.org.uk/getinvolved
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Our small grants are making a big impact!
Liberty Tea Rooms in Hemel Hempstead offers free food and drink, relying solely on customer donations through an Honesty Box.
With their partnership with Christians Against Poverty, locals can access free debt counselling, money management courses, and life skills programs, helping one family achieve financial freedom each month.
Discover how our grant will help Liberty Tea Rooms expand their invaluable services.
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Your service updates
- New cleaners are improving the quality of the service
- Non-urgent repairs are taking a little longer as we are receiving a lot of requests right now
- Communal grass cutting season has begun
- and more!
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Looking for information on our repairs service?
- Troubleshoot, diagnose and check who's responsible for repairs at thrivehomes.org.uk/repairs
- View and manage your upcoming appointments and report new repairs on the myThrive hub at
thrivehomes.org.uk/mythrivehub
- Troubleshoot, diagnose and check who's responsible for repairs at thrivehomes.org.uk/repairs
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Your voice matters!
You may have heard about the new Tenant Satisfaction Measures. This is a set of survey questions our regulator requires us to ask you about your experience of Thrive.
If you receive a call from IFF, our research partner, it's not a scam. We value input and use it to check we're delivering services where we may need to improve.
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Fire kills!
Clear communal spaces can save lives by preventing the spread of fire.
If we find items left outside your home, we'll remove them and give you 28 days to recover them before they are disposed of for good.
It's a hassle and a cost to you, so please keep your belongings inside your home.
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Looking after your bin store keeps service charges down
Find out who's responsible for your communal bin collections, what goes in what bin and what to do if someone is fly-tipping in your bin store.
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Do you have damp and mould in your home?
**Join us!**
On 17th July 1-3pm, we're holding an exclusive in-person event for 17 Thrive Customer Voice members to review and influence the way we handle damp and mould cases.
Can you make it? Become a member to secure your invite!
Dates for your diary
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Keep an eye on your letterbox at the beginning of July for your copy of our summer newsletter!
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Become a Thrive Customer Voice member to join us on 17 July 1-3pm at Liberty Tea Rooms, Hemel Hempstead and influence the way we deal with damp and mould cases.