Thrive Homes asks customers to update their records

This update provides reassurance that our request for this information is legitimate and advises customers on why we are asking for this information, what we will do with it and how we protect data.

Starting in January 2023, some customers will receive an email or text message from Thrive Homes asking them to update their customer record.

Why are we asking for this information? 

Keeping you informed is important, so we need this information to update you on anything relating to your home, tenancy, or lease. 

This information also helps us to understand any needs you may have and so we can tailor our services to you. For example, if we know English isn’t your first language, we can arrange a translator when we speak with you. Or if you have a disability that may make it longer for you to get to the door, we know to wait a little longer when visiting your home.   

How we use and protect your data 

We work hard to ensure that your privacy is protected and that we treat your personal data with respect.  

We promise we will not use your information to make any changes to your tenancy or lease now or in the future and you can find out more about our commitment to providing equal access to our services at: thrivehomes.org.uk/equality-and-diversity 

To be transparent with you, we have outlined how we may use your information in our Privacy Policy available on our website at: thrivehomes.org.uk/privacy-policy 

If you are a customer and you have any concerns or questions about this, please get in touch and a member of our team will be happy to discuss this with you.